Privacy Policy

Last updated: December 2025

GO Health & Fitness (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what we collect, how we use it, and your rights.

Contact: jennie@gohealthandfitness.co.uk

Who we are

This website and related services are operated by GO Health & Fitness (United Kingdom). If you contact us about privacy, use the email above.

What information we collect

We may collect and process the following types of personal data:

  • Contact details: name, email address, and any message you send us.

  • Account and purchase information (if applicable): membership status, products purchased, billing/shipping details (where relevant), and transaction references.

  • Newsletter and freebie sign-ups: your name/email and preferences you choose to share.

  • Website usage data: pages viewed, links clicked, device/browser info, IP address, and general location (approximate), typically collected via cookies/analytics tools.

  • Community content (if applicable): comments, messages, testimonials, or other content you share in GO spaces.

We do not intentionally collect data from children (under 18).

How we use your information

We use your information to:

  • provide and deliver our services, programmes, memberships, and digital products

  • respond to enquiries and customer support requests

  • send emails you’ve requested (e.g., newsletters, the GO Spot, Fork It Friday, resources, and programme updates)

  • improve the website and services (e.g., analytics and feedback)

  • keep records for business, accounting, and legal compliance

  • prevent fraud and keep our platforms safe

Marketing emails

If you join our email list, we’ll send you the content you signed up for. You can unsubscribe anytime using the link in any email. You can also contact us to be removed.

We won’t sell your personal data.

Lawful bases for processing (UK GDPR)

We process personal data under one or more of these lawful bases:

  • Contract: to provide what you’ve purchased or signed up for.

  • Consent: for certain marketing and cookie activity where required.

  • Legitimate interests: to run and improve our business and website in a way you’d reasonably expect.

  • Legal obligation: to comply with tax/accounting or other legal requirements.

Payments

Payments are processed by third-party payment providers. We do not store full card details. Your payment information is handled by the payment provider under their own privacy policies.

Third-party services we may use

We may use trusted third parties to operate the website and services (for example: website hosting, email marketing platforms, analytics tools, course/membership platforms, and payment providers). These providers process data on our behalf or as separate controllers under their own policies.

Cookies & analytics

We may use cookies and similar technologies to:

  • make the site work properly

  • remember preferences

  • understand how the site is used (analytics)

You can control cookies in your browser settings. Some site features may not work properly if you disable certain cookies.

How long we keep your data

We keep personal data only as long as needed for the purposes described above, including legal, accounting, or reporting requirements. If you unsubscribe from marketing, we may keep a record of your preference to ensure we respect it.

Your rights

Under UK data protection law, you may have the right to:

  • access the personal data we hold about you

  • request correction of inaccurate data

  • request deletion (in some circumstances)

  • object to or restrict processing (in some circumstances)

  • withdraw consent (where we rely on consent)

  • request data portability (where applicable)

  • complain to the UK Information Commissioner’s Office (ICO)

To exercise your rights, email: jennie@gohealthandfitness.co.uk

Data security

We take reasonable steps to protect your information. However, no website or transmission is completely secure, so we can’t guarantee absolute security.

International transfers

Some of our service providers may store/process data outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.